Privacy
Last update: Jan 7, 2020
General Information
This Privacy Notice details what information we collect about you, how we use it and what are your rights and choices.
In this document “WhoVisitedMe” refers to WHO VISITED ME, LLC which is a US limited company (company ID 84-3942622).
By "Service" we mean the WhoVisitedMe services (https://whovisited.me, https://app.whovisited.me) as detailed by our Terms and Conditions.
What personal information do we collect
We collect information from our Service users and visitors to our website. The information is collected in order to provide the Service.
Provided by you:
| # | Information | Description |
|---|---|---|
| 1 | First Name | Required in order to Sign Up in to the Service |
| 2 | Last Name | Required in order to Sign Up in to the Service |
| 3 | Required in order to Sign Up in to the Service | |
| 4 | Phone | Optional |
| 5 | Company | Optional |
| 6 | Position | Optional |
| 7 | Country | Optional, default taken automatically based on your IP address |
| 8 | Timezone | Optional, default taken automatically from your browser |
| 9 | Billing and payment information | Required for Premium subscription (optional for Trial period) |
| 10 | Messages with our support and sales | Required for customer support. We retain in-app chat and email messages between you and our staff |
| 11 | User information from integrated tools | Required if integrations enabled |
Automatically collected:
| # | Information | Description |
|---|---|---|
| 1 | Visited pages | List of website urls person visited |
| 2 | Session duration | Time spent on every website page |
| 3 | Request Headers | List of headers your browser send: REFERER, USER-AGENT, ACCEPT and so on |
| 4 | Browser information | List of browser settings: Cookie settings, List of Fonts, List of Plugins and so on |
| 5 | Operating system and device information | OS information your browser provide: Number of cores, Video Adapter, Audio context, Battery and so on |
| 6 | IP address | IP address of your Internet Service Provider |
| 7 | Name of the owner of IP address | IP address registration information |
| 8 | Reverse domain of IP address | Reverse DNS records |
Cookies and tracking
We use cookies on our websites and applications.
Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
How are we using the data
We use User Data:
- To provide you the agreed upon Service;
- To improve the service that we provide you;
- To process your payment for the Service;
- To communicate with you through several channels;
- To prevent fraud and to comply with the law;
- To protect your information;
- To keep internal records;
- Other purposes as agreed upon by you at time of access to the information;
Data storage location
We're US based company who have clients all around the world and operate web servers hosted in Germany. Our hosting provider Hetzner Online GmbH adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. For more information on Hetzner Online GmbH privacy policy, please see here: Hetzner Data Privacy Policy.
Sharing and Disclosure
We do not share or disclose information to third parties except in the following situations:
User instructions or consent
Information may be disclosed to third-parties if we are explicitly instructed to do so by the user, or by user consent.
Third-party service providers
We may engage third-party companies service providers or business partners to process our data and to support our business. These include for example server and hosting providers, payment processors and customer service and management tools.
An up-to-date list of our processors is available on request from [email protected].
Change of ownership
We may disclose User Data to allow a change of ownership of WhoVisitedMe (including, but not limited to, an acquisition by or merger with another company) and related transfer of all such information to the new owner, in which case any information remains protected in accordance with this Privacy document.
Legal obligations
We may disclose personal data if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process.
Enforcement of our rights, prevention of fraud, and for safety
We also may disclose personal information in order to:
- Protect WhoVisitedMe from fraud, abuse or other criminal activity
- Protect WhoVisitedMe rights and property against third-party allegations and claims
- Enforce our contracts and policies
- Protect rights and safety of others
Data Retention
We keep your data as long as you remain as a WhoVisitedMe User. You can request your user account to be removed by contacting our support at [email protected]. After removal, your data is kept for 7 days in our system backups. For legal reasons we have to retain certain information for a longer period. This includes such information as billing and payments data.
Compliance
California Online Privacy Protection Act (COPPA)
COPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared.
We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Changes to this Privacy Notice
We will notify WhoVisitedMe users of any non-trivial changes to this Privacy Notice via email.
Contact us
Please feel free to contact us if you have any questions regarding our privacy, this notice or practises. You can email us at [email protected].
Our mailing address is:
2222 E Camelback Rd Ste 100
Phoenix, AZ 85016